Complete Guide to Troubleshoot QuickBooks Error Code H505

[nancy4371]

One common issue that we are going to discuss in this article is QuickBooks Error H505. This issue occurs with a multi-user hosting setup. You may face it when attempting to access your QuickBooks file on a different computer that has specific issues with the installation setup. When a user tries to open a company file on a computer from a different computer this error appears on the computer screen.

What is QuickBooks error message H505?
Error code H505 in QuickBooks desktop comes into Hxxx series of errors (H101, H202, H203 and H505). All these errors mainly encounters when a user attempt to open company file in multi-user environment.

What are the causes of QuickBooks error H505?
The major causes are:
1.   Network (ND) files are corrupted or damaged.
2.   Your system’s firewall or antivirus is blocking access to the computer where the company file is stored.
3.   QuickBooks failed to acquire the Internet Protocol (IP) address of the system where the company file is stored.
4.   When you try to open your company file stored on another computer that involves additional installation and setup for an appropriate approach resulting in Error Codes H101, H303, and H505.

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[petergroft]

Verify Hosting Settings:
Open QuickBooks on all workstations.
Go to "File" > "Utilities" and check if the option "Host Multi-User Access" is selected. If not, select it.
If the computer is not the hosting server, ensure the option "Stop Hosting Multi-User Access" is selected.

Check Firewall Settings:
Ensure that the firewall settings are not blocking access to the company file.
Add QuickBooks to the list of exceptions in the firewall settings.

Use QuickBooks File Doctor:
Download and run the QuickBooks File Doctor tool. This tool can automatically detect and fix issues related to network and multi-user access.

Verify QuickBooks Services:
Press "Windows + R" to open the Run dialog.
Type "services.msc" and press Enter.
Locate the QuickBooksDB and QuickBooksDBXX (XX represents the version) services.
Ensure both services are started and set to Automatic.

Update QuickBooks:
Ensure QuickBooks on all computers is updated to the latest version.

Create a New Folder for Your Company File:
Create a new folder on the hosting computer.
Copy the company file to the new folder.
Set up multi-user mode by opening the file from the new location.

Greetings,
Peter