If you’re unable to sign in to your Microsoft account after entering the code, you might need to recover your password.
Microsoft offers a straightforward recovery process that allows you to regain access to your account. Follow these steps to recover your Microsoft account password on a computer:
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www.microsoft.com/linkOpen a web browser and navigate to https://account.live.com/password/reset.
Enter the email address associated with your Microsoft account and click “Next.”
Choose to receive a security code from Microsoft, either via email or the phone number linked to your account.
Enter the received security code and create a new password for your Microsoft account. You will need to confirm the password by entering it twice.
Adding a New Microsoft Account to Your Xbox Console
If you’re unable to recover your Microsoft account using the previous method, you can add a new Microsoft account to your Xbox console.
This method works best for Xbox Series X|S and Xbox One models. Follow these steps to add a new Microsoft account to your Xbox console:
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Microsoft.com/linkTurn on your Xbox console and press the Xbox button to open the guide.
Launch Settings and select Profile & System.
Choose Add or Switch and click on the Add new option.
Enter the email address for your new Microsoft account and press Enter.
Input the password for your Microsoft account and select Enter.
Read the Microsoft Service Agreement and Privacy Statements, then click “I Accept.”
Configure the Sign-In & Security preferences to complete the sign-in process for your new Microsoft account on Xbox.
