The first thing depends on training the cadres of your restaurant and the workers in the home delivery department to deal with the various situations that may arise in the process of delivering orders, the best reactions taken in different circumstances, the most important characteristics that must be adhered to during dealing, and the nature of the strategies used to absorb Wrath and straighten things out with customers.
افضل برنامج توصيل However, if delivery requests are made through a private company, a special agreement must be drawn up that brings together the two parties and clarifies the set of standards set to ensure the quality and safety of delivery and that it follows the agreed food hygiene procedures.
With the need to take into account the methods of dealing with customers, with an explanation of the procedures that will be taken with the company in the event that matters are not carried out according to the agreed terms.
The second issue is related to the need to find a direct communication channel with the restaurant's management, either through the restaurant's website on the Internet, or its application on the phone, or even through the restaurant's customer service hotline number.
Many restaurants also seek to get rid of this communication gap between the customer and his order by providing a special section on the restaurant's website that shows the order's itinerary and the remaining time for it to reach the customer, and who is responsible for delivery.
It is accompanied by a set of details related to the components of the order, the amount to be paid, information about the customer, his points system, the offers allocated to him, and many other detailed data that explain the details of this process, and appended with a blank space intended for writing comments regarding the receipt of orders by customers.
مندوب توصيل طلبات Many restaurants seek more perfection by ending the delivery process by calling the customer directly to ask him about the quality of the food supplied to him, and the efficiency of the representative. Are the levels of service provided consistent with those expected by the customer or not?
