There could be several reasons why Outlook is working offline. Here are some common causes and troubleshooting steps to resolve the issue:
Manual Offline Mode: Check if you have accidentally set Outlook to work offline manually. In Outlook, go to the "Send/Receive" tab and check if the "Work Offline" button is enabled. If it is, click on it to disable offline mode and switch back to online mode.
Internet Connection Issues: Ensure that you have a stable and active internet connection. If you're using a Wi-Fi connection, try connecting via an Ethernet cable to rule out any Wi-Fi issues. Test your internet connection by visiting a website or using other online services to verify connectivity.
Synchronization Settings: Outlook may be experiencing synchronization issues with the mail server. Go to the "Send/Receive" tab and click on "Send/Receive Groups" > "Define Send/Receive Groups". In the dialog box that appears, ensure that the "Include this group in Send/Receive (F9)" option is selected for the appropriate account and click OK.
Disable Work Offline Mode in Outlook Settings: In Outlook, go to the "File" tab and select "Options". In the Outlook Options window, click on "Advanced" and scroll down to the "Send and receive" section. Ensure that the "Send immediately when connected" option is selected and the "Work offline" option is not checked.
Check Account Settings: Verify that your email account settings are correct. Go to the "File" tab, click on "Account Settings", and select "Account Settings" again from the dropdown menu. In the Account Settings window, double-click on your email account and review the settings for the incoming and outgoing mail servers.
Greetings,
Peter
